Sutherland Shire Home Tuning privacy

PRIVACY STATEMENT

Introduction

The following statement sets out the privacy policy of Sutherland Shire Home Tuning (ABN 26 672 399 160), ("Sutherland Shire Home Tuning Service & LPG Centres").
In December 2000, the Federal Parliament passed the Privacy Amendment (Private Sector) Act 2000, an amendment to the Privacy Act 1988. It introduced 10 National Privacy Principles (NPP's) for the private sector. Sutherland Shire Home Tuning Services is bound by these 10 NPP's.
At Sutherland Shire Home Tuning Service & LPG Centres we are committed to ensuring the privacy of the personal information you have provided to us. We believe that respect for your privacy forms part of the ongoing trust we wish to develop with you. The following statement sets out our general policy for the protection of your privacy.
We take reasonable steps to protect your personal information we hold from misuse, loss and unauthorised access, and to destroy personal information we no longer require, unless we are otherwise required by law to keep it. We operate under policies and procedures that ensure that personal information is stored securely and is accessible only to employees who require access to the information to perform their duties. Sutherland Shire Home Tuning Service & LPG Centres employees are obligated not to disclose any information about our business operations (including the personal information it collects) to third parties without the appropriate authorisation.
We reserve the right to change our Privacy Policy Statement at any time. All changes will be notified by publishing an updated version of the Privacy Statement on our website at www.ssht.com.au. Any changes to our Privacy Statement shall be deemed to take place on the date the changes are published on our website.
 

THE PERSONAL INFORMATION THAT Sutherland Shire Home Tuning Service & LPG CentreS HOLDS

When you are dealing with Sutherland Shire Home Tuning Service & LPG Centres as a customer or supplier, we generally store the following personal information about you in order to manage our business relationship;
Your name, private residential address, business address, vehicle details and when we serviced them.
The history of your purchases from us since you became a customer.- Notes of dealings with you as a Sutherland Shire Home Tuning Service & LPG Centres customer or supplier.
When you are dealing with Sutherland Shire Home Tuning Service & LPG Centres as a prospective employee, we generally store the following personal information about you in order to process and evaluate your application;
Name, private residential address, age,
Gender, general health information,
Employment history.
Under the Act we are exempt from the application of the NPP's relating to employee records of an individual if the act or practice directly relates to a current or former employment between Sutherland Shire Home Tuning Service & LPG Centres and the individual.

THE MAIN PURPOSES FOR WHICH Sutherland Shire Home Tuning Service & LPG CentreS HOLDS THE INFORMATION

We hold personal information for the following purposes;
To enable the delivery of services and entitlements to customers;
Send correspondence in relation to customer related services and events;
Internal accounting and account administration;
To protect members, suppliers and Sutherland Shire Home Tuning Service & LPG Centres from fraud;
To help Sutherland Shire Home Tuning Service & LPG Centres identify any products or services that might be beneficial to members, whether they are offered by Sutherland Shire Home Tuning Services direct or from our preferred suppliers;

USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

The Sutherland Shire Home Tuning Service & LPG Centres business model focuses on people and organisations working together for the mutual benefit of all parties involved. In order to keep members informed about updates or changes to the services we offer, or products and services available from preferred suppliers, we may employ a variety of direct marketing techniques.
We consider that direct marketing to our customers forms an integral part of delivering services to both customers and preferred suppliers, and that these functions or services are directly related to our primary purpose for originally collecting the personal information from you our members.
Without such a service, the communication between our customers and the suppliers would be substantially reduced, and would be unlikely to deliver the benefits that have been experienced to date.

ACCESSING YOUR PERSONAL INFORMATION

Upon request, Sutherland Shire Home Tuning Service & LPG Centres will provide you details of the information we have on file about you. Our Privacy Officer will process all such requests within 30 days of the date of receipt. There may be some exceptions and by law. Sutherland Shire Home Tuning Service & LPG Centres is permitted to make a small charge for this service.
You have the right to access the personal information we store about you. If you find that the information we hold about you is inaccurate or out of date then we will at your request in writing correct it. If you wish to access your information then we ask you to contact us. It will be necessary to verify your identity before meeting your request, which we will then process in a reasonable time. However, while we will accommodate these requests, we reserve the right to withhold this information under certain circumstances, such as, if;
Providing access would pose serious or imminent threat to the life or health of any individual;
Providing access would have an unreasonable impact upon the privacy of other individuals;
The request for access is frivolous or vexatious;
Providing access would be unlawful, would prejudice any legal investigations, or would compromise the integrity of the operations of Sutherland Shire Home Tuning Services.
We do not adopt, use or disclose an identifier that has been assigned by a Commonwealth government agency. An identifier, for example, a Medicare or tax file number, is a number assigned by a Commonwealth government agency to identify uniquely the individual for the purposes of the organisations operations.
We do not disclose personal information to any person or organisation in a foreign country, if that country does not have a comparable information privacy scheme, except;
To Sutherland Shire Home Tuning Service & LPG Centres personnel in our overseas branches when the information is required for operational purposes;
Where you consent to the disclosure;- If obtaining your consent is not practical and Sutherland Shire Home Tuning Service & LPG Centres considers that the disclosure is for our benefit and that you would have consented to the disclosure.

HOW YOU CAN CONTACT US

If you think your privacy has been interfered with due to a breach of our obligations in relation to your privacy, then you can complain directly to our Privacy Officer. If you are not satisfied with our response, we will advise you of your options before further proceeding with your complaint.
At your request we will provide you with additional information about the way Sutherland Shire Home Tuning Service & LPG Centres manages the personal information it holds. If you wish to know more about the way we manage personal information please contact the Privacy Officer in the following ways;

You can write to the Privacy Officer at PO Box 210 Gymea 2227
You can email the Privacy Officer at privacy@ssht.com.au
You can call the Privacy officer on 0411 33 0005

For further information about privacy issues in Australia and protecting your privacy, you may visit the Federal Privacy Commissioner's website at www.privacy.gov.au

FREQUENTLY ASKED QUESTIONS

Here are ten FAQ's to assist you in understanding our privacy responsibilities.

1 - What do you classify as my 'personal information'?
Personal information is defined as information or an opinion whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. Personal information held by the Sutherland Shire Home Tuning Service & LPG Centres may include your name, address, date of birth, current/previous addresses and private telephone number. Although Sutherland Shire Home Tuning Service & LPG Centres collects other information from you such as vehicle details, this information is not considered personal information within the provisions of the Privacy Act. However, Sutherland Shire Home Tuning Service & LPG Centres acknowledges the sensitivity of this information and takes all reasonable care to protect your privacy.

2 - How do you collect my personal information?
Directly from you, or by completing the application to trade with Sutherland Shire Home Tuning Services the applicant agrees to the use and disclosure of that personal information.

3 - How do you use my personal information?
Your personal information will be used in order to provide the services you require. This includes administering and managing those services including charging, billing and collecting debts and to protect both you and Sutherland Shire Home Tuning Services from fraud.

4 - Is the personal information I give you kept in a secure place?
Sutherland Shire Home Tuning Service & LPG Centres takes all reasonable care and steps to ensure data collected is secure, protected from misuse, loss, unauthorised access and disclosure.

5 - Can I see what you have on file about me?
Upon request, Sutherland Shire Home Tuning Service & LPG Centres will provide you details of the information we have on file about you. Our Privacy Officer will process all such requests within 30 days of the date of receipt. There may be some exceptions and by law. Sutherland Shire Home Tuning Service & LPG Centres is permitted to make a small charge for this service.

6 - What happens if I find out that the information you hold about me is incorrect or out of date?
Sutherland Shire Home Tuning Service & LPG Centres takes all reasonable steps to ensure the data is accurate when collected. If a change or correction is required you must advise Sutherland Shire Home Tuning Service & LPG Centres in writing and the changes/corrections will be made within 30 days of receipt.

7 - Are you bound by all this Privacy information currently in public discussion?
Sutherland Shire Home Tuning Service & LPG Centres is legally bound by the 10 National Privacy Principles that form part of the new Commonwealth Privacy Amendment (Private Sector) Act 2000 that came into force on December 21 2001.

8 - Do I have to be on your e-mail/mailing broadcasts and lists?
You have the option to 'unsubscribe' and no longer receive electronic marketing/mailing lists on products, services, events etc.

9 - I think you have interfered with my privacy and I wish to complain.
You can complain directly by contacting our Privacy Officer. You can email the Privacy Officer at privacy@ssht.com.au. If you are not satisfied with our response, we will advise you on your options for further proceeding with your complaint- Sutherland Shire Home Tuning Service & LPG Centres respects your privacy and is committed to protecting your personal information.
 
David Marston
Proprietor